Guest Reviews

Great service. Good people

Everyone is very helpful and the process has always been very efficient. No complaints!

We had a wonderful time as usual. This was one of the rainiest weeks we have ever had in Canaan Valley, but even then it's still fun, hearing the rain on the skylights and watching the storms travel over the mountains in the distance and through the valley. The heat lightning in the distance was spectacular! The night sky is the best in the world---shooting stars every minute. And our daughters got to do things like riding horses and canoeing that they have never done before.

One thing, we made it up the driveway in our 2016 Honda Odyssey Minivan. HOWEVER, even in good weather you MUST turn off your vehicle's 'Traction Control' and use your lowest gear. Most people would not know that and may not make it up the drive. Also, while you may not need 4-wheel drive you definitely need ground clearance. We scraped in several areas even in our van. Secluded. Also, Marcello, the owner's father was a great guy to meet. We ended up having dinner with the guy!

I found the members of your team to be friendly and responsive on both our arrival and departure.

My favorite feature was having a community pool. It was well-maintained and I had it to myself on 4 of the 5 days that I swam. Delightful!

Very friendly and helpful.

Very nice house and property- the photos don't do it justice. While the house as a whole could use a little TLC and updating, there were many updates not shown in website photos- such as new deck flooring, updated televisions, appliances, etc. VERY clean property. Would have liked the ability to actually watch the nice LCD televisions in the bedrooms, but they had no connections to the satellite system provided in the living room, nor any other antenna or cable abilities- basically just TVs plugged into the walls. Wi-fi was also a bit sporadic at times. Those two issues are the ONLY issues I can determine in regards to our stay. We had a WONDERFUL time and would not hesitate to stay in the same house again; in fact, we plan to next year :)

Staff was easy to work with. My wife spoke with staff member about the repairs/service needed at the property but I have no way of knowing if our requests were acted on, or if resolution was made to our satisfaction.

We did enjoy our short stay. With the new realty company the property was cleaner when we arrived as compared to the previous realty company.

Great!

Wonderful stay! The whole family did not want to leave! We were 6 adults ages 30 to 80 and one toddler and everyone really enjoyed the cabin.

We love the new awnings on the decks!

Becky Ray is a really nice person to work with.

the stay was great but it rained most of the time. playing cards and games is great family time.

Very friendly

Hot tub was great and it was very clean

Very polite

Wonderful! So clean, updated and pet friendly!

Easy to work with Becky.

The house was beautiful, no complaints.

Becky was so quick about emailing me when I had questions. Everything went smoothly. Only hold up was not being able to get into the house early as we had set up ahead of time, but that was okay.

The roominess of the great room and the ceiling fan! It was rainy most of the time that we were there so we were in the house more than we would have wanted. But it was nice to have the ceiling fan moving the air and the big sofas and floor space to play with the baby. Also the nice big kitchen table enabled us to enjoy board games and cards. We liked the location and it would have been perfect if the weather would have allowed tennis and the pool. This would be a location we would look at when we return to the area.

Met a couple at the office while we were leaving and very friendly.

We plan to return. Large and spacious and rustic and secluded.

They were all pleasant and helpful.

A great location and beautiful views.

Always friendly and helpful great team.

We have stayed there multiple times love the place. Location, nice and quiet.

Very friendly staff.

The property is fantastic! The pictures on the site really do not do it justice. We will definitely be coming back to the Troll House next year! The view from the back deck was spectacular!

The favorite feature of the property during our stay was the hot tub. Since we stayed for just a weekend, we did not leave the house and it was relaxing to sit in the hot tub.

You have great staff always friendly and helpful.

We have rented in Canaan for over 30 years somethings I love at properties some not so much. Things I loved dog door, fenced yard, the view, the fire pit the hot tub location. I loved this house the best of all the houses we stayed at out in Canaan.

Dakota was great to work with.

The stay was wonderful - a well thought out house - nice furniture, nice kitchen, overall a great property! Loved the first floor master suite - but the house was just great overall!! Well appointed kitchen, will return for sure!

The staff was exceptionally friendly! I enjoyed meeting the office dog!

We really appreciate all the work you've done to make the Hemlock Lodge such a very nice place to stay! The large deck in the back was where I spent most of my time. Altogether, the design of the house is brilliant. We also enjoyed relaxing in the living room below the loft very much. The kitchen was huge and had all the amenities we could think of! I think we will definitely be renting this property for another vacation in the future if you would have us back!

Wonderful, personable, and extremely helpful group of people

My family and I had a fantastic vacation

The house was very clean when we arrived and the rental office was extremely helpful. Awesome experience.

We loved the Spruce Lodge. It was very spacious for all 14 people. The kids and adults loved all the activities in the cabin - pool table, nice size hot tub, ping pong, foosball table. The activities around the cabin were nice - canoeing, horseback riding. Loved the white water rafting at BOA nearby. The cabin was very clean and had all the kitchen appliances you would need to cook with. The large patio was very nice to grill out and hang out on. Loved the whole experience and plan on coming back!!

Our interactions with the staff were friendly, pleasant, and helpful.

Thank you! We fell in love with the Timberly community and will surely be back! The large windows, beautiful location, nearby lakes, and serene surroundings were wonderful. The cabin was well-appointed with everything we needed to be comfortable and enjoy a long weekend away.

Beautiful area! Heated outdoor pool!